Now trying to find the correct carpet cleaning service to match your own requirements in, as yet an unregulated industry, and could be similar to dating with a view to marriage, you have to snog a lot of slimly frogs before you meet the princeas the good old saying goes!
So how do you identify the le‘frog’ the unsuitable carpet cleaning service and how indeed can you meet your ‘prince’ i.e. your perfect match?
Now as you would, I will be biased towards Warrington Carpet Cleaners.co.uk, with it being 100% my own and all that, but, as an individual who has spent many years researching our industry, I would like to share some helpful advice on how to avoid some potentially harmful choices for your own perusal and then you can make a more educated choice for yourself and avoid some seemingly harmless but potentially purse-threatening situations.
5 Great Tips on working with the Best Carpet Cleaner Cleaning Services provider for You
Always always ensure the carpet cleaner or cleaning service provider you choose is adequately equipped with a current public liability insurance policy, as using any uninsuredcarpet cleaner is an unprofessional and if they do any damage, or a flood in your home – then what? Please take into account that an unprofessional, untrained operative is MORE likely to have an accident themselves for which they can hold you liable or cause damage/breakage than the trained professional, they could also not be aware of the chemical content of the products they will be using, and therefore putting the items to be cleaned at your home and or both their and your health at risk. Some chemistry combinations of cleaning chemicals may cause a reaction if used incorrectly.
To clarify this point, it will be unwise and risky to hire an untrained, uninsured ‘carpet cleaner to clean your homes valuable furnishing, the cheap option could turn out to be expensive in the long run!
ARE THEY REGISTERED AS SELF-EMPLOYED OR AS A COMPANY – like Warrington Carpet Cleaners.
Enquire that your service provider is a Uktax payer, and not working declaring their earning .For every job we do, the customer receives a sales invoice. If the cleaner is working under the table there could be a risk associated with that untrained individual (see point 1 above)
- FRANCHISES–With myprevious points , you could be tempted to think ‘well you get what you pay for moto, so I will go with the most expensive, most trusted name’ such as the franchises that we see around and know the names of! Now this decision is up to you and, yes, you could do worse (see the above points!) however there is a lot to be said for the reliability and responsibility of such a large machine as the cleaning franchise, as usually all the staff are employed directly by the company which can only be a good thing and they will be checked and trained to an extent but the drawback here is that, although expensive to pay for, the vast majority of the price goes towards the major league overheads such a large operation must carry. The cleaners themselves are only trained to a very basic standard of so-so quality, which can be erratic as all staff will perform to their own personal best (variable) and liability can be huge for such companies therefore the most basic tasks only can be undertaken. This is fair enough as such a model could not operate any other way, they do not profess to do much more than the basics in their cleans and no wrong is generally being done here, however it is my opinion that better value can be found elsewhere.
- AGENCIES–Now we come to the ‘best carpet cleaning provider’ business model! Now as a business owner myself, I personally do not understand the benefit to the customer with this model other than that it is cheap. Why would someone pay a third party to hook them up with a self-employed cleaner, when they could find one themselves without paying that fee? These agencies boast that they ‘background check’ the cleaners, well you can do that to the same extent yourself easily, they also ‘insure’ the cleaners, well any self-employed cleaner who is LEGAL (see points 1 and 2) will be insured anyway. You are not supposed to train a self-employed person nor provide them with tools according to the Inland Revenue, if you do you will be classed as their employer and liable for back pay of all costs covered earlier (in point 2) so what can these agencies legally offer that you couldn’t find yourself with a well-placed ad in local rag? I personally don’t know what they provide, except an invoice!
- INDEPENDENT SERVICES–Now you’re talking! Look for a service that is not a franchise or an agency but an independent company who has customer service and quality in mind. These services will be very keen to build and keep a local reputation of excellence and will never want to let you down, they will take pride in their work and train their staff to support these ideals, because they are FAR more likely to care on a personal level rather than just operating a huge business Bag sealing machine with no real time for individual customer communications. The larger companies have all the branding and marketing at their disposal to get their name out there, customers are disposable, however to the smaller independent cleaning service, the customer is everything, their happiness is our happiness and we take pride to serve them with excellence! This is not just an endorsement for my own cleaning services, all of the other independents I have had the pleasure of communicating with in my cleaning association memberships, including ones across the globe, ALL share this attitude of CARING how our customers feel and nurturing those relationships the best way we can.
We are professionals at our jobs, we come fully equipped with all the products and equipment we need and we know how to get the best out of them to care for your home, you will not have the expense and headache of shopping for these and maintaining the vacuum etc, it is all taken care of by people who care.
A small independent cleaning service is likely to train their staff effectively to be thorough and discreet in your home and more likely to give you the very best in customer service that they can, they are more likely to waive their fees/rules in individual circumstances and act with kindness, consideration and integrity, they are more likely to know their clients well and retain those same clients for years, even if they themselves are no longer cleaning any more, they will care very much about the standards the customer receives as, usually, a small independent company started the business with their customers’ need in mind, they care because they have walked a mile in their customers’ shoes and identified their needs, then set about fulfilling them in their service, they will listen and learn and, most importantly, they CARE how you feel!
Final Thoughts On Finding The Best Carpet Cleaning Services in Warrington
So to wrap up – one of the best ways to find a good independent cleaning service is by word-of-mouth and referral. That is how most of our customers find us. Ask your friends and neighbours who they use and if they would recommend them, if that service is fully-booked they will sometimes put you on a waiting list, I know we will if we cannot immediately accommodate a referral. That way you know who is going to be in your home and that they will take care of you, and that is worth waiting for!
Carpet cleaning Warrington are always committed to raising the standards of the industry, which, to date, remains largely unregulated much to the frustration of dedicated professionals like ourselves.
We will continue to deliver exceptional cleaning standards, meeting and exceeding our clients’ expectations, plus take the time to explain to the client exactly what their money has purchased at the initial quote, it is up to us as the cleaning professionals to effectively manage expectations and offer responsive and caring customer service with a human touch throughout each relationship with our clients and to do everything in our power to deliver our services with kindness and consideration. Although we are Warrington based, we are expanding all the time and will consider other areas
Experience the Difference.