Nebraska Furniture Mart: The Legacy of Mrs. B
The History of Nebraska Furniture Mart
Nebraska Furniture Mart is a furniture and home appliances retailer located in Omaha, Nebraska. It was founded in 1937 by Rose Blumkin, also known as Mrs. B. She immigrated to the United States from Russia at the age of 23 and started a small furniture store with her husband in the Omaha area. In 1983, Mrs. B sold the company to Warren Buffett’s Berkshire Hathaway.
Today, Nebraska Furniture Mart has four locations in Omaha, Kansas City, Dallas, and Des Moines, and is one of the largest furniture stores in the United States. The company offers a wide selection of home furnishings, including furniture, mattresses, appliances, and electronics.
The Legacy of Mrs. B
Mrs. B was known for her no-nonsense business approach and her unwavering commitment to customer service. Her motto was “Sell cheap, tell the truth, and don’t cheat nobody.” She believed that the customer always came first and would do whatever it took to make them happy.
In fact, Mrs. B was so committed to customer satisfaction that she offered a no-questions-asked, money-back guarantee on all purchases. She once famously refunded $165,000 to a customer who was unhappy with their purchase, despite the fact that the furniture had already been delivered and assembled in the customer’s home.
Mrs. B was also known for her negotiating skills. She would travel to furniture markets in High Point, North Carolina and negotiate directly with manufacturers to get the best possible prices for her customers. She was able to pass these savings on to her customers, making Nebraska Furniture Mart one of the most affordable furniture retailers in the country.
What Makes Nebraska Furniture Mart Different?
There are several factors that set Nebraska Furniture Mart apart from other furniture retailers. These include:
1. Selection: Nebraska Furniture Mart offers an enormous selection of home furnishings, ranging from traditional to contemporary styles. Customers can find everything from living room sets to outdoor furniture to office desks.
2. Price: Because of Mrs. B’s negotiating skills and commitment to low prices, Nebraska Furniture Mart is able to offer some of the best prices on furniture and home appliances in the country.
3. Customer Service: Mrs. B’s legacy lives on in the company’s commitment to customer service. The company offers a 120-day price match guarantee and a 30-day return policy.
4. Expertise: Nebraska Furniture Mart employs knowledgeable staff who can help customers choose the perfect pieces for their homes. Staff members are trained to answer questions about furniture styles, materials, and construction, as well as offer advice on color schemes and room layouts.
The Future of Nebraska Furniture Mart
Since its acquisition by Berkshire Hathaway, Nebraska Furniture Mart has continued to grow and expand. In 2015, the company opened its Dallas location, which is the largest furniture store in the United States, with over 560,000 square feet of retail space.
The company is also committed to staying up-to-date with the latest trends in furniture and home decor. In recent years, Nebraska Furniture Mart has expanded its offerings to include more modern and contemporary styles, as well as eco-friendly and sustainable furniture options.
Frequently Asked Questions
What is the return policy at Nebraska Furniture Mart?
Nebraska Furniture Mart offers a 30-day return policy on most items. Customers must return the item in its original packaging and in new condition. Special order items and clearance items are not eligible for returns.
Does Nebraska Furniture Mart offer financing?
Yes, Nebraska Furniture Mart offers financing options through its in-house credit card program. The program offers promotional financing on certain purchases, as well as special financing for qualified customers.
What sets Nebraska Furniture Mart apart from other furniture retailers?
Nebraska Furniture Mart offers an enormous selection of home furnishings at some of the best prices in the country. The company is known for its commitment to customer service and has a reputation for going above and beyond to ensure customer satisfaction.
Does Nebraska Furniture Mart offer delivery?
Yes, Nebraska Furniture Mart offers delivery services for a fee. Delivery fees vary depending on the size of the item and the customer’s location.
Can I order items online from Nebraska Furniture Mart?
Yes, customers can order items online from Nebraska Furniture Mart. The company offers free shipping on many items, as well as in-store pickup options.